FORGOT MY PASSWORD:
First, ensure that your web connection is working and you have updated to the latest version of FishBrain. If you are running Fishbrain on Android go also to app settings > clear app data. This clears your latest views in the app and ensures that you are fully logged out/able to login again, but does not affect your profile or saved catches and comments.
As a last resort try rebooting the phone and deleting/reinstalling the app. This does not affect your profile, but be sure to remember your username and password.
Basic troubleshooting steps are referred to as the Three R's: "Restart, Reset, Restore."
SIGN UP PROBLEM:
If you are not able to complete the signup due to not receiving the phone number verification code, you can still login! Open the app > Already a member > Login with the username you just created.
If experiencing other sign up problems, please try above troubleshooting. If it does not help, please contact firstname.lastname@example.org and specify what happens step-by-step and attach screenshots. Also let us know what error message you receive and the device and operating system you are using. For example:
"Hi. When I try to signup to the latest version of FishBrain app I receive an error "Unauthorized to perform that action" on my iPhone 6 running iOS 9 or Samsung Galaxy S4 running Android Jelly Bean. Screenshots attached."
See you in app!
FishBrain Community & Support Managers