PASSWORD, LOGIN AND SIGN UP

FORGOT MY PASSWORD:

Reset password 

 

LOGIN PROBLEM:

First, ensure that your web connection is working and you have updated to the latest version of FishBrain. If you are running Fishbrain on Android go also to app settings > clear app data. This clears your latest views in the app and ensures that you are fully logged out/able to login again, but does not affect your profile or saved catches and comments.

As a last resort try rebooting the phone and deleting/reinstalling the app. This does not affect your profile, but be sure to remember your username and password.

Basic troubleshooting steps are referred to as the Three R's: "Restart, Reset, Restore."

Troubleshoot and fix problems with iOS apps

Troubleshoot and fix problems with Android apps

 

SIGN UP PROBLEM:

If you are not able to complete the signup due to not receiving the phone number verification code, you can still login! Open the app > Already a member > Login with the username you just created.

If experiencing other sign up problems, please try above troubleshooting. If it does not help, please contact support@fishbrain.com and specify what happens step-by-step and attach screenshots. Also let us know what error message you receive and the device and operating system you are using. For example:

"Hi. When I try to signup to the latest version of FishBrain app I receive an error "Unauthorized to perform that action" on my iPhone 6 running iOS 9 or Samsung Galaxy S4 running Android Jelly Bean. Screenshots attached."


See you in app!

FishBrain Community & Support Managers

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